Privacy Policy
Last Updated: June 2026
This Privacy Policy governs the use of personal information by EngineeringX Limited (EngineeringX).
Application and acceptance of this privacy policy
1. EngineeringX is committed to complying with its obligations under the Privacy Act 2020 when dealing with personal information. This Privacy Policy outlines how we manage the personal information we hold about our customers, their end-users, prospective customers, contractors and others.
2. This Privacy Policy should be read in conjunction with any applicable terms and conditions relating to the use of and access to our Software-as-a-Service solution and associated services (collectively, Services).
3. By accessing or using our website or Services, or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
4. Any personal information uploaded to our Services by customers and end-users is processed solely on behalf of the customer. We do not access or use this information for our own purposes. For the purposes of the Privacy Act 2020, such information is controlled exclusively by the customer and is not subject to this Privacy Policy. The management and use of customer-uploaded data is governed by the customer’s own privacy policies and procedures. Accordingly, any inquiries or requests relating to that information should be directed to the relevant customer.
How we collect information about you
5. Your personal information will be collected and held by EngineeringX Limited, Level 6A, 100 Carlton Gore Road, Auckland 1023.
6. The type of personal information that we collect will depend on the purpose for which it is collected, but may include:
(a) name, phone number, postal address, email address;
(b) subscription details and order history;
(c) data relating to your access to and use of the Services, including compliance with our Acceptable Use Policy;
(d) payment and invoicing related information.
7. We may collect personal information about you when:
(a) you access and use our website;
(b) you subscribe to use our Services;
(c) you are registered as an end-user of our Services;
(d) you provide your details to us in any feedback or contact us form;
(e) you otherwise contact us through social media, email, telephone or other means; or
(f) we are required to do so by law.
8. We may also collect personal information about you indirectly from your employer, if you are an authorised end-user of our Services for the purpose of enabling you to access and use our Services.
9. If you provide us with personal information about another individual (e.g. a customer providing us with personal information about their authorised end-users), you are responsible for ensuring that you have the necessary authorisation from that individual to provide their personal information to us for the purposes set out in this Privacy Policy.
10. When you use our website, we may collect information that is sent to us by your computer, mobile device or other access device. The information that is sent to us may include your computer IP address, referral URL, geo-location and data about the webpages that you access. Generally this information is not personally identifiable data, but to the extent that it is considered personal information for the purposes of any applicable law or regulation, we will comply with our obligations under any such law or regulation when processing that information.
11. If you choose not to provide personal information to us on request, we may be unable to provide certain Services to you, or it may affect the quality of those Services.
How we use and disclose information that we collect about you
12. We will only use and disclose your personal information in accordance with your authorisation and/or for the purposes set out in this Privacy Policy, which shall include:
(a) to provide you with access to and use of our Services;
(b) to communicate with you (for example to provide customer support services or to ask you for feedback about our Services);
(c) to facilitate your use of our Services and help provide a more personalised experience;
(d) to research and help improve and enhance our Services;
(e) to undertake administrative functions associated with our business;
(f) to conduct market analysis and perform data analytics on customer behaviour and insights in relation to our Services;
(g) to comply with any legal obligations or as otherwise permitted by the Privacy Act 2020; and
(h) subject to you providing your consent (in accordance with the Unsolicited Electronic Messages Act 2007), sending you electronic messages to promote and market our Services.
13. Where you consent to us using your personal information for marketing and promotional communications, you can opt out at any time by notifying us at info@engineeringx.co.nz or by clicking the unsubscribe function included in our marketing communications.
Who we may disclose your personal information to
14. We may disclose your personal information to:
(a) any service providers that we have engaged to provide a service to us in relation to our Services. For example, we may engage third parties to provide us with IT, marketing or customer support services;
(b) our professional advisors, including accountants, insurers and lawyers;
(c) any other person or organisation that you have authorised us to disclose your information to; and/or
(d) any other third party where such disclosure is permitted under the Privacy Act 2020 and/or any other applicable law.
Access, correction and retention of your personal information
15. You agree that any information you give to us will be accurate, correct and up to date and you must inform us if any of your personal information changes, to ensure that the details we hold about you are up to date and correct.
16. You are entitled to access the personal information we hold about you, and to request that we amend it if it is incorrect. To access or correct your personal information please contact us at info@engineeringx.co.nz. If we are not willing to correct errors that you have identified in your personal information, you may request that we take reasonable steps to attach a statement to the personal information noting the correction sought.
17. We will only retain your personal information for as long as it is required to achieve the purposes set out in this Privacy Policy or as otherwise required by law.
Security of information
18. Although we take reasonable steps to ensure personal information in our possession is protected and held securely, we do not make any warranties in relation to the security of any information you disclose or transmit to us and we are not responsible for the theft, destruction, or inadvertent disclosure of your personal information where our security measures have been breached. Any transmission of personal information is conducted at your own risk.
Cookies
19. Like many other websites on the internet, we use cookies to store and track information about you when you are on our website for the purposes of:
(a) providing more customised content and material to you on our website; and
(b) conducting business and marketing analysis.
20. All information collected via cookies will be held by us. This information will not be made available to any third party in a manner that enables you to be identified. If you do not wish to allow cookies you may change your browser settings to disable cookies. However if you disable cookies some parts of the website may not function properly.
Links to other sites
21. Our website may have links or references to third party websites or material. Our Privacy Policy does not apply to those websites, and any information collected by such third parties is governed by that third party’s privacy practices or policies. We accept no responsibility or liability for the content or privacy practices of any third party websites.
Amendments to this privacy policy
22. We may amend and update this Privacy Policy from time to time by posting a revised version on our website. Any changes will apply from the date we post the updated Privacy Policy on the website. If we make any significant changes, we will provide you with reasonable notice of such changes through the website, or via other means such as email. By using our Services after such notice period, you will be deemed to have accepted the updates to this Privacy Policy. If you do not agree to any change, you must immediately notify us and stop using and/or accessing our Services.
How to contact us
23. If you have any queries or concerns about our Privacy Policy or our handling of your personal information, please contact us at info@engineeringx.co.nz